Business Performance

To achieve long-term, sustained value for customers, investors and employees requires a clear focus, thoughtful planning and an organizational culture of innovation and engagement. We are in the business of producing and delivering reliable, safe and affordable electricity to our customers. This is both a great honor and a great responsibility.

We measure our success by our financial performance, the reliability of our system, the customer experience, our environmental performance and compliance, the safety and health of our employees, contractors and the public, and the relationships we have with our various stakeholders. We are focused on fiscal discipline, continuous improvement and investing to modernize the grid.

Zero Harm Is Achievable

For the first time since we began keeping statistics in 1970, AEP achieved a major milestone in 2014: Three consecutive years without an employee fatality. There is nothing more important to us than the safety and health of our employees, contractors and the public.

An Integrated View of Our Business

The connections between our environmental, financial, operational and social performance have become much stronger and clearer to us. We are in business to be profitable, yet we are sensitive to the impacts our product has on the environment, the prices our customers can pay for electricity, the demand for safe, reliable electricity and the value of informed stakeholder engagement.

Financial Performance

Fiscal discipline, continuous improvement and prudent investments are fundamental to sustainable growth.

Environmental Performance

Overall, AEP’s environmental performance is excellent. A major transformation of our generation business due to new environmental regulations will affect customers and grid reliability.

Safety & Health

Safety and health are a top sustainability priority at AEP. We continue making progress toward our goal of zero harm.


SLIDE SHOW Business Performance

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