Customers and Communities

Our ability to make informed decisions that create long-term value for our customers and the communities where we live, work and serve is enhanced by the relationships we have with our many different stakeholders. We are leveraging technology to strengthen these connections and investing time, talent and treasure to support them. Strong communities and satisfied customers are a priority for AEP.

Number of Customers Conducting Online Transactions

Customers Conducting Online Transactions Chart

Successful relationships require good faith, honesty and transparency about the reasons for our decisions. Strategic alliances and business relationships are essential to advance AEP's business strategy and support economic growth, improve quality of life and innovation, and lead to fair and cost-effective public policies.

Strong Communities, Satisfied Customers

Being a responsible corporate citizen goes beyond the fence line to engaging our stakeholders, delivering the services and choices our customers need and want, and investing in our communities so they can thrive and prosper.

How We Engage

AEP is committed to engaging stakeholders and we do so in many different ways.

Customer experience

Our goal is to meet or exceed customer expectations.

Strong communities

Having vibrant, strong communities is important and AEP is working with local leaders to help ensure success.


SLIDE SHOW Customers & Communities

Use of this site constitutes acceptance of the AEP Terms and Conditions. © 1996-2018 American Electric Power. All Rights Reserved.